Refund policy

Please, contact us for any refund question at contact@cacaospace.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Because we are producing perishable goods that are delicate and temperature sensitive, there are factors like extreme weather conditions and shipping delays that can result in damaged goods.

Before disposing of damaged goods, please document the damage with photographs. 

We will notify you once we’ve received your refund claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.